Going the extra Myles for retail security

Guest: Sedgwick Davis
Topics: security, retail, Miles Davis Protective Services, community relationships, property management, safety, executive protection, security considerations, customer experience, security culture

In this episode, Chris Ressa takes a look at the world of retail security. Sedgwick Davis, co-owner of Myles Davis Protective Services, joins Chris and shares his extensive background in security, transitioning from executive protection to retail security, and discusses the founding of his company. What is driving Myles’ success is their dedication to quality service, understanding community dynamics, and the importance of building relationships with local law enforcement to enhance safety in retail spaces. The conversation highlights key considerations for property owners when selecting a security provider, focusing on problem identification, community engagement, and a genuine commitment to safety and service.

Takeaways

• Understanding the specific security needs of a property is crucial.
• Building relationships with local law enforcement enhances security effectiveness.
• Security should make customers and tenants feel welcomed, not just safe.
• The transition from executive protection to retail security can be challenging.
• A strong commitment to service is essential for security companies.
• Community engagement is vital for effective security operations.
• Security companies should be proactive in problem-solving.
• Creating a positive culture within the security team is important.

Chapters

00:00 Introduction to Security in Retail
06:03 Catalyst for Starting Myles Davis Protective Services
12:00 Building Community Relationships for Effective Security